Division/Department: Food & Beverage

Job Title: Crown and Concession’s Attendant 

Reports To: Food & Beverage Management

Type of position: Non-Exempt / Hourly 

Employee Classification: Seasonal

Location: Bryson City, NC

Compensation: $12 - $14 per hour plus gratuities and commissions on Retail product sales

Job Summary: To provide an excellent experience for our guests through proper steps of service and maintain a great work environment. To ensure the comfort and safety of passengers aboard the train. To serve snacks and beverages in a safe and professional manner. Enhance guest experience with prompt, courteous service and narratives.

Essential Duties and Responsibilities:

• Check with MOD for daily numbers and objectives.
• Ensure all service is performed in a consistent professional manner following Food & Beverage Management guidelines.
• Inspect passenger cars prior to boarding to ensure cleanliness, proper setup, and supply levels.
• Provide a snack and drink service during excursions.
• Promote retail products to all train passengers to ensure each guest has the opportunity to make a purchase.
• Strive to accommodate guest wishes to the fullest extent feasible.
• Provides information regarding train route, layovers, box lunches, board/de-boarding, historical narratives, and safety information to passengers.
• Engage customers by demonstrating strong customer service skills as part of the overall team.
• Maintain full, proper uniform throughout the entire shift.
• Aids with crown seating and boarding. 
• Maintains a clean and sanitary environment in compliance with all local and federal health codes.
• Adhere to company service standards, procedures, and policies.
• Support concession operation during layovers by assisting in designated areas for a least 15 minutes, rotating between the food trailer, concession car, and operation of square.
• Assist guests with use of the QR code menu for alcohol sales and comment cards.
• Other duties as requested.

Work Environment:

• Able to work long days which include prolonged standing and lifting of objects up to 25 lbs. 
• Capable of performing duties in a variety of weather conditions, from extreme temperatures to rain or snow.

Education, Skill and Work Experience Requirements:

• Ability to communicate effectively in both written and spoken English.
• Must be self-motivated and disciplined.
• Must be at least 18 years of age. Will be required to sell beer and wine.
• Must meet weekly/monthly Retail sales goals. 
• Minimum of one year of customer service experience, which includes cash handling.
• Good balance/equilibrium: not affected by motion and able to travel by train.
• Must possess organizational skills with the ability to multi-task while prioritizing workload with a practical, flexible, and innovative approach to work.
• Ability to communicate successfully with a variety of personalities and function effectively as a member of a team.
• Available to work a variety of shifts including weekends and holidays. 
• Must have a professional appearance with good personal hygiene.
• Must pass a pre-employment background check.
• Able to maintain dependable work attendance and flexibility with assigned work schedule to include weekends, holidays, and varied shifts.
• Knowledge of Square and wireless technology to process payment transactions.
• Capacity for cash handling and daily reporting skills.
• Potential for upselling both alcoholic and retail items aboard the train.

This is a job description, not intended to be specific. We work as a team at GSMR, and you may be asked to do additional tasks.